Delivery Information

When you shop with Ma Vapour, we want the process to feel easy. You’ll find all the delivery information here, including: our delivery options, how much they cost, when to expect your order, and what to do if something isn’t right.

Where Ma Vapour Delivers

We deliver nationwide, across multiple locations in the UK. That includes:

• Scotland
• Northern Ireland
• England
• Wales

If you’re unsure about delivery availability for your postcode, contact our support team before placing your order.

Delivery Options

We offer two delivery options. You can choose the one that suits your needs at checkout.

Free Shipping Criteria

We offer free Royal Mail Standard Delivery (on all orders £30 and over). This applies to the total amount after any discounts or vouchers are applied. If your order qualifies, the free shipping option will automatically appear at checkout.

Order Processing

We process and dispatch orders 7 days a week:

• Orders placed before 4:00 PM (Monday to Saturday) are shipped the same day.
• Orders received after 4:00 PM, on Sundays, or on bank holidays will be processed and dispatched the following working day.

All orders are packed securely and scanned into the courier’s tracking system at the time of dispatch. As soon as your parcel is shipped, we’ll send you an email with full tracking details date.

Dispatch & Delivery Schedule

Order Tracking

After placing your order, a tracking email will be sent to you. If you haven’t received it within 24 hours (excluding Sundays and bank holidays), please check your spam or junk folder. If it’s not there, contact us and we’ll send it to you directly.

Missed Deliveries

If no one is available at the time of delivery:

• Royal Mail may leave the item at your local delivery office and attempt redelivery at a later date

Make sure someone is available to receive the parcel, especially for premium delivery orders, which usually require a signature.

Bank Holidays

We do not process or dispatch orders on the UK bank holidays. Please note that orders placed during the UK’s bank holidays will be packed and shipped on the next working day.

Couriers also do not collect or deliver on official holidays, so allow extra time if your order is placed close to these dates. This applies to both standard and premium delivery services.

Delayed or Lost Parcels

If your delivery is taking longer and hasn’t arrived within the expected time, follow these steps:

1. Check your tracking link: It may show a delay or delivery attempt.
2. Wait until the full delivery timeframe has passed.
• For Royal Mail: Allow up to 5 working days.

If the parcel still hasn’t arrived or the tracking status isn’t updating, contact us. We will contact the courier on your behalf and begin an investigation if needed.

Contacting Us About Delivery

If you have questions about delivery times, tracking, or anything else related to shipping, we’re here to help.

Email: info@mavapour.co.uk

Phone Number: 01492 330670 

Address: 11 Cefn Rd, Old Colwyn, Colwyn Bay, LL29 9PN, United Kingdom

Opening times:

Mon to Fri 9-6pm

Saturday 9- 5pm

Sunday 10-4pm